Cant find what you are looking for? Feel free to call us.
What is Click 2 Convert?
Why would you need us?
How secure is my data?
Your files are stored using Formstack (www.formstack.com). Formstack are a wonderful online form building service. Security is the cornerstone of their business. Because they do security so well we rely on them to keep your data safe.
Details of their security capabilities are here.
The data on our side is handled using weblinks to the Formstack system so the data stays there.
What information should you give us??
Remember, we aren’t working miracles, we are just giving you the conversion date balances that are in the file you give us.
I Cant submit the form!
If the file is too big, please purchase a conversion through our website and upload a dummy .zip file and complete the process. Then when you get the Congratulations email from us, please reply with a Dropbox or Box.com link to the file so that we can download it. If you need a simple “Dummy.zip” file to upload, Download here
I already have a Xero file
Generally it’s best to just delete the file you have and we can get you a new one (with 30 days free and the file is transferred back to you).
If you are particularly attached to the existing Xero file you can invite firstname.lastname@example.org as a ‘financial advisor’ use after you purchase the conversion from our website. Please ensure that we have ‘manage user’ access and that the Xero file is at the right level (medium subscription). After we convert the data you can delete our user login.
What versions of MYOB do you support?
Do you bring over MYOB Items?
Do you offer post conversion or Xero support?
As our service is to simply convert MYOB and QuickBooks files to Xero, we do not offer followup Xero support or training. You can use www.xero.com/support which is a great resource or contact a Certified Xero Adviser found at www.xero.com/advisors
- Where the file is corrupted;
- Where the size of the file is greater than 1 million line entries in to Xero;
- When there are more than 30 employees in the file;
- When there are specialised pay items including overtime earnings rates, deductions, fixed rates etc
- From time to time, as advised by Click 2 convert